Repair Hob CANDY – Basel-City

2. Diagnosis – Our certified technician arrives fully equipped and carries out a thorough on-site diagnosis. For induction models, this includes testing the induction coils and temperature sensors, checking whether a zone fails to recognise cookware, and verifying the touch-control board's integrity. For gas hobs, the technician inspects the thermocouple, the electromagnetic valve, and any blocked nozzles that might cause irregular gas flow. You will receive a clear, itemised quote before any repair work begins — no hidden costs, ever.

3. Repair – With your approval, the technician proceeds immediately using genuine Candy components or certified-compatible parts of equivalent quality. Candy, now part of the Haier Group since 2018, benefits from a well-structured global supply chain, which means spare parts for both current and older models are generally available without long waiting times.

4. Guarantee – Every repair carried out by Swiss Pro Service comes with a 12-month written warranty on the installed parts. Should an installed part fail within the warranty period, it is replaced at no cost; the call-out and labour for the new visit are charged.

Speed and reliability are at the heart of everything we do. In most Swiss cantons, we offer intervention within 48 hours, often the next day in the main cities, reducing the disruption to your household to an absolute minimum.

Swiss Pro Service's commitment to Candy appliances goes beyond a standard repair call. Our technicians receive ongoing technical training on the brand's full hob range — induction, gas, and ceramic-electric — so that whether you're dealing with a noisy cooling fan, unresponsive touch controls, or a serpentine heating element that no longer heats evenly, the fault is diagnosed correctly the first time. Trust the specialists who know Candy inside and out.