Repair Hob NOVY – St. Gallen

2. Diagnosis Your Swiss Pro Service technician will carry out a thorough on-site diagnostic inspection. On induction models, this includes testing the induction coils, temperature sensors, and the touch-control board — components that are particularly sensitive in Novy's integrated-extraction hobs such as the Island series. On gas models, the technician will inspect the thermocouple, electrovalve, and check whether a blocked nozzle is causing irregular gas delivery. You'll receive a transparent, itemised quote before any repair work begins — no surprises on your final bill.

3. Repair Once you've approved the quote, our technician proceeds immediately. We stock or source original and certified-compatible spare parts specifically suited to Novy appliances, ensuring that whether it's a burnt-out serpentine heating element on a ceramic model or a defective induction coil on a premium hob, the replacement is precise and lasting. Our goal is to complete most repairs in a single visit, respecting both your time and the Swiss standard of quality service.

4. Guarantee Every repair carried out by Swiss Pro Service comes with a 12-month written warranty on the installed parts. This means that if an installed part fails within the 12-month warranty period, it is replaced at no cost to you; the call-out and labour for the new visit are charged. It's our commitment — and it reflects the same exacting standard that Novy has applied to Belgian engineering since 1919.

With Swiss Pro Service, your Novy hob is in the hands of specialists who know it inside out. Fast response times, honest communication, and lasting results: that is our promise to every customer, across all 26 Swiss cantons.